Frequently Asked Questions

What is sales progression, and why is it important?
Sales progression involves managing the property sale process after an offer has been accepted. It’s critical for ensuring that transactions proceed smoothly, avoiding unnecessary delays, and reducing the risk of fall-throughs. By taking control of this process, we ensure a stress-free experience for everyone involved.
What does your white-label service include?
Our white-label service allows us to handle sales progression under your branding. We use your logos, email addresses, and communication style, ensuring your clients experience a seamless service that reflects your agency’s professionalism.
How do you manage communication during the process?
We prioritise clear and proactive communication with all parties involved in the transaction. Using email, phone calls, and real-time updates through our software, we keep everyone informed every step of the way, ensuring transparency and trust.
What happens if there’s a delay or issue in the sales process?
Our experienced team is skilled at identifying potential issues early and resolving them promptly. Whether it involves chasing documents, liaising with solicitors, or addressing concerns from buyers or sellers, we work tirelessly to overcome challenges and keep the process moving forward.
Can you handle complex property chains?
Yes, we specialise in managing intricate property chains. Our proactive approach ensures all links in the chain are effectively coordinated, reducing delays and minimising the risk of chain collapse.
What types of clients do you work with?
We work with estate agents of all sizes, supporting their teams with our expertise. Whether you’re a small independent agency or a larger operation, our tailored services are designed to meet your needs and enhance your client’s experience.